* = required
fields |
Return Material Authorization (RMA) Request Form
(1 Serial Number Per RMA Request) |
| Customer Information |
Customer ID#: |
[ALST’s Permanent 6 digit code representing the company’s information. To request your company code, please contact the Customer Service Team] |
Name:* |
|
Company Name:* |
|
Company Address:* |
|
State and Country:* |
|
Telephone
number:* |
|
E-mail
address:*
(A copy of this RMA Request will be forwarded to this address.) |
|
Fax
number: |
|
| Technical Contact Information |
Technical
contact: |
|
Technical
contact Telephone number: |
|
Technical e-mail
address: |
|
| Product
Information |
L-3 ALST Serial #:* |
|
L-3 ALST Part #:* |
|
L-3 ALST Revision #: |
|
Customer Part #: |
|
Customer Rev. #: |
|
Customer Tracking #:* |
[Any customer defined number used to track this RMA. ex: DMR#, CAR#, NCMR#, Quality Note] |
U.S. Govt. Owned:* |
[Please type: Yes, No or Unknown] |
Dead on Arrival:* |
[Please type: Yes, No or Unknown] |
| Problem Description |
Select what type of failure:* |
Please type the answer that best fits your failure:
Bit - Bit failure |
Laser P - Pulsewidth failure |
Comm - Communication Failure |
Laser L - Low energy |
Elec D- Damaged PCB/PCBA |
Laser M - Missed shots |
Elec W - Damaged wire harness/connector |
Mech - Mechanical damage |
Elec G - GUI failure |
Optic - Damaged optics |
Elec P - Will not power up |
Range F - False range error |
| Laser E - Erratic energy |
Range N - No range return |
|
if Other please state:
|
What set of operating conditions
generates the failure (i.e. at a
certain voltage, temperature,
altitude, etc.)? |
|
What tests were performed to
confirm the failure? |
|
Does the unit fail every time it is tested, or is the failure intermittent? |
|
Any comments, instructions or information that can
be provided to assist in isolating the
problem? |
|
| Payment
Information |
Customer
P.O. #:*
(to be used to track this return)
|
[This field is used to track the customer PO# to this RMA#. If no PO is currently available, please enter “N/A” ] |
Did Customer cause the damage?:* |
[Please type: Yes, No or Unknown] |
Under Warranty: |
|
| Comments |
|
| Security Check |
| Enter both words below, separated by a space.
Can't read the words below? Try different words or an audio captcha.
-
or -
|