<%@ LANGUAGE=VBScript%> <%Option Explicit%> L-3 Communications Advanced Laser Systems Technology, Inc.

L-3 Advanced Laser Systems Technology
2500 North Orange Blossom Trail
Orlando, Florida 32804
Customer Service Team (CST)
Tel: 407.722.5699
E-mail: CS.ALST@L-3com.com

* = required fields

Return Material Authorization (RMA) Request Form
(1 Serial Number Per RMA Request)
Customer Information

Customer ID#:


[ALST’s Permanent 6 digit code representing the company’s information.  To request your company code, please contact the Customer Service Team]

Name:*

Company Name:*

Company Address:*

State and Country:*

Telephone number:*

E-mail address:*
(A copy of this RMA Request will be forwarded to this address.)

Fax number:

Technical Contact Information

Technical contact:

Technical contact Telephone number:

Technical e-mail address:

Product Information

L-3 ALST Serial #:*

L-3 ALST Part #:*

L-3 ALST Revision #:

Customer Part #:

Customer Rev. #:

Customer Tracking #:*


[Any customer defined number used to track this RMA. ex: DMR#, CAR#, NCMR#, Quality Note]

U.S. Govt. Owned:*


[Please type: Yes, No or Unknown]

Dead on Arrival:*


[Please type: Yes, No or Unknown]

Problem Description

Select what type of failure:*

Please type the answer that best fits your failure:

Bit - Bit failure

Laser P - Pulsewidth failure

Comm - Communication Failure

Laser L - Low energy

Elec D- Damaged PCB/PCBA

Laser M - Missed shots

Elec W - Damaged wire harness/connector

Mech - Mechanical damage

Elec G - GUI failure

Optic - Damaged optics

Elec P - Will not power up

Range F - False range error

Laser E - Erratic energy

Range N - No range return

if Other please state:

What set of operating conditions generates the failure (i.e. at a certain voltage, temperature, altitude, etc.)?

What tests were performed to confirm the failure?

Does the unit fail every time it is tested, or is the failure intermittent?

Any comments, instructions or information that can
be provided to assist in isolating the
problem?

Payment Information

Customer P.O. #:*
(to be used to track this return)


[This field is used to track the customer PO# to this RMA#.  If no PO is currently available, please enter “N/A” ]

Did Customer cause the damage?:*


[Please type: Yes, No or Unknown]

Under Warranty:

Comments

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