When possible, repairs or re-calibration of L-3 Datron products are made at the factory. However, before returning any product, please contact L-3 Datron Customer Service for a Return Material Authorization (RMA). When requesting a RMA, you will need to provide the part number, serial number and as much information as possible about the nature of difficulty or reason for return. Once a repair or return has been approved, it will be issued an RMA number which must accompany the unit being returned. Estimates of repair charges are submitted to the customer for approval before any work is done, unless otherwise directed.
You can request a RMA number by contacting L-3 Datron Customer Service via telephone, fax or e-mail:
Customer Service Contact Information
(805) 584-1717 (Phone)
(805) 526-4034 (Fax)
Products should be shipped pre-paid to:
Datron Advanced Technologies
Ref RMA No. xxxxxx
200 West Los Angeles Ave.
Simi Valley, CA 93065-1650
NOTE: Please reference your RMA number on package and shipping documents when shipping and be sure to package the product carefully to prevent damage in transit.