L-3 EDI CUSTOMER SATISFACTION SURVEY
In order to continue to improve our products and services we appreciate your completing the following Customer Satisfaction Survey. Please rate L-3 EDI in the following areas using a scale of 1 to 4 with 1 being the lowest performance and 4 being the highest performance.

Customer Information
Name: (Required)
Product:

Sales Representation
How would you rate your sales representative on their ability to resolve your request/question/issue? N/A 1 2 3 4
How would you rate their promptness to respond to your call? N/A 1 2 3 4
How would you rate their responsiveness to providing you quotes? N/A 1 2 3 4
How would you rate their responsiveness to acknowledging your orders? N/A 1 2 3 4
How would you rate the overall satisfaction and experience working with your Sales Representative? N/A 1 2 3 4

Product Delivery
How would you rate us in meeting the acknowledged delivery dates? N/A 1 2 3 4
How would you rate the accuracy of the documentation accompanying the shipment? N/A 1 2 3 4
Once having received the shipment, how would you rate the condition the shipment? N/A 1 2 3 4
How would you rate the promptness in being notified about any shipping delays? N/A 1 2 3 4
How would you rate the lead times for our products? N/A 1 2 3 4

Product Quality
How would you rate the consistency of receiving quality products? N/A 1 2 3 4
How would you rate your satisfaction with us resolving your quality related issues? N/A 1 2 3 4
How would you rate our response time of responding to your Failure Analysis Request and Corrective Action if needed? N/A 1 2 3 4
How would you rate the ease of obtaining an RMA number?     N/A 1 2 3 4
How would you rate the overall quality of your products meeting your application requirements? N/A 1 2 3 4

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