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SERVICE & SUPPORT > Customers

L-3 WESCAM Sonoma Operations (Wescam Sonoma) is a key L-3 Service Center and provider of Program Logistics Support of all stabilized 400/M12/M14/MX12/MX15/ and MX20 EO/IR Imaging Systems

  • Over 20 years experience successfully supporting a diverse international customer base

    • WESCAM Sonoma Operations can react to all customer Support/Training requirement at a moment’s notice

  • Over 70% of all repairs completed in the Field

    • Reduces down time of customer’s critical systems thereby substantially increases Availability (Ao)

  • Proven and established support capability

    • Rapid repairs of key customer system:  As low as 14 days RTAT

  • Diverse, extremely well trained and experienced talent pool

    • Allows for Field Repairs, Training, Operational Support, Mission Readiness

  • Comprehensive infrastructure

    • Full Engineering and Test facility with Vibe tables, Thermal Chambers, Collimators and Laser Labs

  • Designed for low risk and cost

    • Simplified Built-In-Test (BIT) allows for quick analysis of issues and repair of system. 

  • Extensive Loaner and Spares list of equipment

    • Allows for almost no affect to customer’s Operational Availability

  • WESCAM Sonoma currently supports over 1200 Turret Systems World-wide

  • Many systems require quick turn-around and return to Operational Status

  • Multiple Program Support Options Available depending on:

    • System Requirements

    • Turn Times

    • Operational Availability

    • OP-Tempo

    • Budget

  • WESCAM Sonoma CSG  currently has in place:

    • (15) 400 Series/M12/MX12/MX15/MX20 Personnel Trained and Certified Tech/Field Service Reps (FSR)

    • Full Quality Assurance Department

    • Full Temperature and Vibration Test facility

    • Over 6000 Sq Ft of Floor Space

  • Spider” Vibe Table

    • Largest Vibration Table in Northern CA

  • 10 Environmental Test Chambers

    • Fully-Automated Thermal Chambers

    • Allows for Flexibility and Ability to provide additional “Surge” capacity

  • All support and test equipment calibrated on a scheduled basis each year

  • Second and Third Shifts available

    • Diverse Customer Base

    • U.S. Navy, Army, Air Force, Marines

    • Dept. of Homeland Security

    • International Civil and Military organizations

    • Law enforcement

    • Flexible Support delivery mechanisms

    • PBH, FFP (CLS/Per Event)

    • Provides additional “Surge” capacity

    • Help Desk – 24/7

    • Technical Support

    • FSR On-Site Service / CFT

    • Factory Repair, Overhaul and Upgrades

    • Comprehensive Test Facilities

    • Engineering Support

    • Training Course Conduct

  • Services on an as required basis:

    • Contractor Field Teams

      • Trained Field Service Representatives

      • CONUS and OCONUS experience

      • 24/7 coordination – rapid response

    • Engineering Services

    • Over and Above Maintenance

    • Firm Fixed Labor Rates

  • JTR Travel Rates

  • US DoD and International Program Support

    • U.S. Army, U.S. Marine Corps, U.S. Navy, U.S. Air Force and Air National Guard

    • Department of Homeland Security – U.S. Coast Guard, U.S. Customs and Border Patrol

    • Airborne Law Enforcement (ALE) – Agencies in U.S., Canada, Spain, U.K., France and more

    • International Military customers in – U.K., Norway, Sweden, Italy, Germany, Japan and more