SERVICE & SUPPORT

L-3 WESCAM Sonoma Operations Customer Service

The L-3 WESCAM Sonoma Operations (“WESCAM Sonoma”) Customer Service Group (CSG) is fully staffed with highly skilled technicians and engineers to support all customers worldwide. The CSG organization is located in Santa Rosa, CA and supports over 100 customers and over 650 systems of varying sizes and performance worldwide.
The L-3 WESCAM Sonoma Operations Customer Service Group:

• Has created a world-wide Service Center network providing parts, repairs, loaner equipment and trained personnel to customers around the world. For the past twenty years of support, WESCAM Sonoma CSG's capabilities and associated facilities have been designed to ensure our customer’s repair and maintenance expectations are achieved for WESCAM Sonoma systems worldwide.
  

• Has established an International Service Center (ISC) for L-3 Wescam in Canada and is responsible for the repair and maintenance of Wescam's MX-15 products in Santa Rosa, CA.

• Has In-depth experience — ensuring service and support requirements are achieved throughout the life of a program.

• Has a proven track record for developing and providing support services to customers who have high operational availability requirements. These include customers such as the U.S Coast Guard, United States Army, UK MOD, Canadian armed forces, and other U.S. domestic, and international customers.

• Has substantial experience executing fixed price ILS Programs for customers, where L-3 Sonoma EO assumes all the risk and is responsible for:

• All required repairs and associated cost

• Configuration management of the equipment

• Transparent management of any obsolescence

• Guaranteed availability

• L-3 WESCAM Sonoma Operations is redefining state-of-the-art in high performance EO/IR stabilized imaging systems for military and government applications  WESCAM Sonoma continues to build on its successful experiences with DARPA, the Army’s Night Vision Lab, the U.S. Coast Guard, Air Force, the Office of Naval Research, Northrop-Grumman, Sandia National Labs, and various Agencies of the U.S. Government. Our team has well over 1000 years combined aerospace experience. We know our customers and the solutions their missions require.