| Service Element |
Repair on Demand
(Out of Warranty Service and without Service Plan) |
Warranty &
Extended Warranty
(Service Under Initial Warranty
or Extended Warranty) |
Standard Service Plan
(In or Out of Warranty) |
| |
| • |
Per Event |
| • |
Dependant on Repair Tasks |
|
| • |
1 or 2 years as part of the original equipment purchase, with a maximum of 1000 Hours |
| • |
Extended Warranty cost dependent on Product model and configuration |
|
| • |
Annually Renewable |
| • |
Dependent on Annual Operational Hours |
| • |
Extended Warranty cost dependent on Product model and configuration |
| • |
Budgeted Ability |
|
| |
| • |
Customer pays for shipping both ways |
|
| • |
Customer pays for shipment to L-3 Sonoma EO |
| • |
L-3 Sonoma EO pays for return shipment |
|
| • |
Customer pays for shipment to L-3 Sonoma EO |
| • |
L-3 Sonoma EO pays for return shipment |
|
| • |
Incoming System Evaluation before repair |
|
| • |
Not Included |
| • |
Standard rates for Turret; Other LRUs |
| • |
Customer must provide P.O. for repair to commence |
|
|
|
| • |
Projected Repair Cost Quotation |
|
| • |
Provided to customer upon completion of Evaluation |
| • |
Customer must provide P.O. for repair to commence |
|
|
|
| |
| • |
Invoiced to customer upon completion of repair before return shipment |
|
|
|
| • |
Field Service Repair (FSR) Support Charges |
|
| • |
Not Included |
| • |
FSR rates available upon request |
|
| • |
Not Included |
| • |
FSR rates available upon request |
|
|
| • |
Designated Program Manager |
|
|
|
|
| • |
Repair Turn Around Time (RTAT) |
|
| • |
RTAT; Best Effort |
| • |
Target: average 30 days |
|
| • |
RTAT; Best Effort |
| • |
Target: Average ≤30 days |
|
|
| • |
Tailored Availability (Ao/RTAT) |
|
| • |
Separately Contracted |
| • |
Expedited Labor rates available on request |
| • |
>Spare SRU’s to support Operational Availability (Ao) |
|
| • |
Separately Contracted |
| • |
Expedited Labor rates available on request |
| • |
Spare SRU’s to support Operational Availability (Ao) |
|
| • |
Tailored to meet specific customer requirements |
| • |
Spare LRUs and SRUs to support Operational Availability (Ao)
- Higher availability can be achieved
through customer purchase of initial spares. |
| • |
Service reports and reviews with performance metrics |
|
