L-3
Communications Advance-Turn-Around Program
Terms and Conditions
The L-3 Communications Advance-Turn-Around Program
(ATA) provides fast solutions to field repair problems.
We’ll send a replacement sub-assembly part
to you when you notify us of a malfunction with
your L-3 product. The following sequence and terms
apply to each replacement made under this policy.
-
The malfunction
must be verified with the L-3 Customer Support Department.
-
Replacement
for products under factory warranty will be given
at no charge.
-
A replacement
for a product out of warranty will be billed in accordance
with the current Customer Support ATA Price List.
-
The advanced
replacement part will be sent after receipt of a
Purchase Order hard copy and the serial number of
the unit into which the ATA part will be installed.
-
Install
the replacement part according to the User Manual
for the product and verify its correct operation.
-
Defective
parts must be returned to L-3 Communications no later
than fifteen (15) days after receipt of the replacement.
If the
defective part is not received at L-3 Communications
within fifteen (15) days after shipment of the replacement,
full purchase price of the replacement part per current
L-3 Price Catalog will be billed to you, regardless
of the product’s warranty status. Failure to
honor this invoice may preclude you for future ATA
agreements. Full purchase price will also be billed
if the defective part is irreparable because of customer-caused
damage or negligence.
NOTE: Replacement parts used in this
ATA program may be refurbished or new. |
