have multiple offices to help support your needs.
Please contact the office nearest you.
9020 Balboa Ave., San Diego, CA 92123
Tel: (800) 351-8483, Fax: (858) 694-7538
|L-3 Communications Telemetry-West
685 Atlantis Road
Melbourne, FL 32904
Tel: (321) 409-6133
P. O. Box 3041, Sarasota, FL 34232
|View the Cutomer Support Brochure
excuse the temporary disruption of
access to our Members Only web site. To
improve our service and apply our corporate
security guidelines, it will be necessary
for each subscriber to complete the
Extranet Access Form available below. When
the form has been completed, return
If you have
any questions please feel free to contact
a Customer Support representative at the
San Diego, California:
or toll free 800-351-8483 and press 2
Sarasota, Florida: 941-377-5513
or toll free 877-298-4510 extension 5513
Access Form ***
Normal hours of operation: 8:00
to 5:00 PST; Monday-Thursday and Alternate Fridays
as we operate under a 9/80 schedule. The Members
Only online support web site is available 24 hours
Initiating support: Initiating
a support call can be accomplished by following these
To report a hardware problem: If
the problem is a hardware failure, call us to obtain
a Return Material Authorization (RMA) number. If
you need to contact us for status on a repair, use
this RMA number as a reference. If the problem is
not a hardware failure, call and ask to speak to
one of our Application Engineers.
To report a software problem: Call
and ask to speak to one of our Application Engineers.
Our engineers can assist you in isolating any problem
and can often resolve your problem over the phone.
For ongoing issues, be sure to ask for an incident
number. When obtaining status on your problem, please
use this incident number as a reference.
To obtain applications support: When
you need support with database and driver development,
algorithm programming, or general software and hardware
support issues, call and ask to speak to one of our
Application Engineers. Our engineers can assist you
with any system application questions you may have
regarding software and hardware. For ongoing issues,
be sure to ask for an incident number. When obtaining
status on your problem, please use this incident
number as a reference.
To obtain an RMA (Return Material
An RMA number must be assigned for any return item
for repair. To have a number assigned use the
contact information above.
To contact us: Please
have your system serial number ready so that we can
verify warranty information. If you don't have a
warranty or maintenance contract, please read the
alternative payment options listed below. Our standard
business hours are 8 a.m. to 5 p.m., Monday through
Please note that we operate on an Alternate Friday
Off (AFO) schedule. When calling beyond these times
please leave a message and we'll return your call on
the next business day.
Alternate payment: If you don't
currently have a warranty or maintenance contract,
we do have several payment options available. We
will gladly accept your purchase order or credit
card (for faster response) as payment, or you can
purchase a support block that can be applied towards
support and repairs.